Aftercare
Aftercare is ongoing portal monitoring and support after a tender is submitted, through to contract award. It’s available as an add-on to any submission we manage.
What Aftercare Includes
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What’s covered
✓ Ongoing monitoring of the procurement portal after submission
✓ Review of all messages and notifications, including clarification requests
✓ Drafting of responses to clarification questions relating to content we prepared
✓ Guidance through the award process, including the Standstill Period and contract signature
Why it matters?
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Why this stage matters
Procurement portals often carry strict deadlines for clarification questions — sometimes as short as 48 hours. Missing one can result in a bid being excluded from evaluation.
Aftercare is designed to make sure nothing is missed during this window.
Beyond submission
A positive outcome starts a formal, time-bound process:
- Intent to Award — formal notification of provisional selection
- The Standstill Period — a mandatory pause (currently 8 working days under the Procurement Act 2023) before a contract can be signed
- The award letter — formal confirmation of the outcome
- Contract signature — completed once the Standstill Period passes
- The kick-off meeting — the first working session with commissioners, based on the plans set out in the submission
We remain available to support you through each of these stages.
Book a Discovery Call
Aftercare can be added to any tender we support, giving you ongoing portal monitoring and guidance right through to contract award. We’ll talk through what’s included and how it applies to your submission on a Discovery Call.
FAQs
Is Aftercare included with every submission?
No — it’s offered as an add-on, so you can choose whether to include it depending on the submission and your internal capacity to manage the portal afterwards.
How long does Aftercare last?
This depends on the submission and is agreed in advance — typically covering the period from submission through to contract award.
Can we add Aftercare after a submission has already gone in?
It needs to be agreed before submission, as it’s built into how we plan and price the work.
Do we lose access to the portal if we take Aftercare?
No — you keep full access at all times. We monitor alongside you and flag anything that needs your input.
What happens if a clarification question comes in?
We review it, and if it relates to something we prepared, we draft the response for your review. If it needs a decision only you can make, we bring it to you directly with enough time to act.
Does Aftercare cover interview or negotiation stages?
Where these apply, we can support you through them — this is agreed as part of the Aftercare scope for that submission.